PokitPal Rewards & Loyalty Platform
2023 - 2025

PokitPal Rewards & Loyalty Platform

LoyaltySaaSMulti-Tenant

Enterprise-scale loyalty SaaS serving multiple merchants with real-time point tracking, personalized offers, and AI-driven recommendations.

3M+
Users Served
2 Hours
Daily Support Time Saved
40%
Faster Transaction Processing
$2M+
Monthly Transactions

Problem

Loyalty programs were fragmented across multiple merchants with no unified platform for cross-merchant rewards and analytics. Customers carried multiple loyalty cards while merchants lacked insights into customer behavior across their partner network.

Approach

Developed enterprise-scale loyalty SaaS serving multiple merchants with real-time point tracking, personalized offers, and AI-driven recommendations. Built a unified rewards ecosystem allowing customers to earn and redeem points across partner merchants.

Stack

.NET 7BlazorEntity Framework CoreAWS BedrockK6RedisPostgreSQLAzure Functions

Notes

Key Contributions Implemented **Clean Architecture** with CQRS and Mediator patterns, built the PAI chatbot using AWS Bedrock, and established load testing practices with K6 for a platform processing millions of monthly transactions.

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PokitPal Rewards & Loyalty Platform | Naveen Fernando